What type of images do I upload?
We will need high resolution images (300 dpi at print size). Please send us files set up for print (CMYK) and not set up for the web (RGB) otherwise there will be a slight color difference once printed.
How do I know if my image is high resolution?
We require images that are 300 dpi at finished size in order to create the best possible print for you. If you are not sure how to tell if you have a high resolution file contact your photographer. Or, you can proceed with placing the order and allow us to assess the quality . If the image is not a high resolution image we will not process the order or payment. We will call you and hold the order until you decide how you want us to proceed. As a guide, most high resolution files will be in Megabytes- MB (not Kilobytes-KB) and pixels will be 2400×3000 for an 8×10 image.
Can I just email you an image and have you check the resolution of the file before I place an order?
Due to the large amount of files we receive, we are not set up to review files until an order is placed. However, if you place your order and the file you send us is low resolution we will call you before we process the order.
TURN AROUND TIME
What is your turn around time?
You will receive an email proof within 24 hours of us receiving everything we need to complete your order. Once we receive your final approval your order will process and ship within 3-5 business days. (Note that we are closed on Saturday and Sunday and these days are not counted as processing days.) Ship times vary depending upon zip code and method of shipping. Ground service takes 2-4 business days for most locations in the continental US. We do not guarantee ship times but we take all precautions necessary to hold to our published turn around times. If you are working on a deadline, consider purchasing rush processing or expedited shipping.
Do you have to receive orders on a certain day to begin processing?
No, we process everyday. We will begin your order as soon as we receive everything we need to complete the order.
Can you rush an order?
Yes, we can speed up processing for an additional cost. Rush service offers a 1-2 day process versus 3-5. We can also expedite shipping for an additional cost. If you are working on a deadline let us know before you place your order and we will help you choose the best method to meet your deadline.
How do I pay for my order?
You will be redirected to PayPal at checkout to make payment. You do not need to have a paypal account in order to pay by credit card via paypal.
What kinds of payment do you accept?
Visa, Mastercard, Discover, American Express, PayPal
What do your prices include?
Our prices include adding text, logos, black borders, black penlines, colored text or colored borders and revisions. Our listed prices do not include retouching, shipping, or RUSH services.
Is it extra to add my name to my headshot?
Adding your name to your headshot is included in our price. We can also add information such as contact information, websites, email address, etc. at no additional charge.
Do you charge to add logos?
No, we do not charge to add logos.
Do you charge for “reverse” or white type?
No, we do not charge for reverse (white) type.
Do I get a proof before you run the order?
All orders will receive an emailed proof at no additional charge within 24 hours of payment. We will not print the order without an authorization on the proof is received.
Will my prints look like the emailed proof?
The layout and text are what you are proofing when you receive an emailed proof. Colors and densities for printing are done in CMYK colors and cannot be accurately reflected by a computer monitor which reads RGB colors. We specialize in working with customers that rely on their image and so we inspect your prints for good color balance/densities, quality and resolution, hair color, eye color and skin color at all stages of our process. However, if you require a close color match make sure that all images submitted are in CMYK mode.
What if I want to make changes to the proof?
Just give us a call or email and let us know what changes need to be made. We will then send you a revised proof.
TEXT, PAPER & QUANTITIES
Can you make my text a different color?
Yes, we can add colored text.
How much text is allowed without additional charges?
Most text is already included in our pricing. Typing a resume would be an example of when extra charges would occur.
Does the paper you use look professional?
We use a very high quality 14pt paper for all of our prints.
Can I order larger quantities or do I have to order in the quantities published?
If you need a specific amount of a product and we don’t show that amount just give us a call at 386-866-3357 or email us and we will be happy to put a price together for you.
Can I have my resume on the back instead of additional photos?
Yes, on the product page simply upload a pdf file of your resume as “Back Photo 1”. We only accept a PDF version of your resume to avoid font substitutions.
UV COATING/NO UV
I don’t know whether to choose UV or No UV. Can you explain the difference?
UV Coating is a liquid plastic and helps to protect your prints and adds a super shine to your prints. It can however, make it difficult to write on with some pens and markers. Choose NO UV if you prefer more of a matte finish or prefer to be able to use any type of pen on your prints.
Can you retouch my image?
Yes, we offer retouching for an additional charge. Most retouching can be completed for $25.00. You will receive an emailed proof of the retouches we have made. Please note that we do not automatically retouch your image without your request.
How do I know if my retouching will only be $25?
The best way for us to assess the cost is for you to send us the order with instructions on what you will need retouched. For example: “Please soften the lines around the eyes, remove the blemish on my chin and brighten up the image.” We will let you know if your charges will be over $25 before we begin the order.
My image is color, can you change it to black and white?
Yes, we can do that easily and at no charge.
How much does it cost to ship a package?
Shipping costs depend upon zip code, method of shipping and weight of the package. When placing your order online, you will choose your method of shipping and the price will be reflected at this time.
RESELLERS / AGENCY PROGRAM
I am a reseller/agency and I want you to ship the order directly to my customer. Can you do this?
Yes, we can drop ship to your client. In these cases, your return address will appear instead of ours. Paid invoices will not accompany shipments in these cases.
What if I have a problem with my order when I receive them? Call us at 386-866-3357. We are glad to help you with any problems that might occur.
What if my prints are damaged when they arrive?
Hold onto the box and the damaged prints and give us a call at 386-866-3357. We will make a damage claim with the freight carrier and once an inspection has been completed and accepted by the freight company we will replace the damaged prints for you.
What are your hours?
We are open Monday thru Friday from 8 am to 4:30 pm Central Time.
I have more questions, what is the best way to get answers?
Call us at 386-866-3357 Monday through Friday from 8 am to 4:30 pm OR email us at firstname.lastname@example.org. We will be glad to answer your questions.